The Estate Office is open Monday to Friday 8.00 am to 4pm (excluding bank holidays)

GENERAL ENQUIRIES
020 7253 2556 (please email if possible)

goldenlane@cityoflondon.gov.uk

REPAIRS

free phone: 08000 350 003

propertyservices@cityoflondon.gov.uk

RENT

020 7332 1750

rentsteam@cityoflondon.gov.uk

GUEST ROOM ENQUIRIES

07715 602676

goldenlaneguestrooms@cityoflondon.gov.uk

Community Police: 020 7601 2452

Bishopsgate Police : 020 7601 2606

City of London Noise Nuisance: 020 7606 3030

Further information can be found on the City of London website.

There is also a City of London Golden Lane Estate facebook page.

Contacting the police, reporting of anti-social behaviour

Emergencies Dial 999

Non Emergencies Dial 101 or

City of London -  City of London Police 0207 601 2222

Greater London – Metropolitan Police  0207 230 1212

Incidents on Railways – British Transport Police – 0800 40 50 40

You can also download and fill in the Reporting Anti-Social Behaviour form and return to the Estate Office.

The Estate Office logs a daily report on the Streetwise ASB system which is a web-based application that allows the City of London staff to monitor and track ASB and other breaches effectively. The system has been designed by frontline practitioners to ensure that Streetwise meets the needs of both residents and management in Housing. Streetwise is an important and effective way of tackling ASB as it ensures the steps of the Corporation’s ASB Policy is met and the application creates a trackable, system-generated and auditable timeline of actions completed.

Non urgent crimes and incidents can also be reported on line:

City of London - https://www.cityoflondon.police.uk/contact-city-police/reporting-a-crime/Pages/Online-crime-report.aspx

Metropolitan Police - https://www.met.police.uk/ro/report/

British Transport Police - http://www.btp.police.uk/contact_us/report_a_crime.aspx

Many issues such as litter, abandoned vehicles, parking etc can be reported on line  or by phone 0207 606 30 30  

https://www.cityoflondon.gov.uk/report-pay-apply/fault-reporting/pages/default.aspx 

Other info

Information outlining the responsibilities of both the City of London and GLE Residents:

Service Level Agreement describes the minimum standard that should be provided by the City of London for the provision of services on Golden Lane Estate. It contains details of what level of maintenance, cleaning, management and communication residents should expect.

Resident Responsibilities document outlines what is expected of residents on the estate to ensure a good residential environment.

Information on lease extensions can be found here and latest fire safety information here.

Legals

Rights of Way Act 1932

Byelaws made under section 12 of the City of London (various powers) Act 1967 -

with respect to the City Walkways