Latest Activity

Linda replied to Linda's discussion Trolley needed for a few hours.
"Hi there Richard, sounds good. I would need them from 9.30 and then return max 2 hours later tomorrow"
5 hours ago
Maria Elizabeth Prior replied to Richard's discussion TV Signal
"Enjoy the iplayer, and hope it gets fixed tomorrow. "
16 hours ago
Richard replied to Richard's discussion TV Signal
"Hi Maria. I haven't checked with anyone else but I can wait until the morning. If they have had a number of calls, they usually send someone out as an emergency call. At least I can watch stuff on-line and through the iplayer etc so it is not…"
17 hours ago
Maria Elizabeth Prior replied to Richard's discussion TV Signal
"Hello Richard. I live in Crescent House, and have not lost my signal. Mine comes from Hatfield House. I presume you are in Gt. Arthur?  Have you checked with any neighbours?  It is such a nuisance. "
17 hours ago

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GLERA Survey 2017

The GLERA survey 2017 was carried out in November, in order to help the Committee understand the views of the residents they represent.  Results will be discussed at the January GLERA General Meeting, and shared with the City of London. 

Number of responses
We received 135 responses to the survey, of which 68 (50%) were from Tenants and 61 (45%) were from Leaseholders (6 respondents preferred not to answer this question). This is roughly comparable with the estate overall, which is exactly 50/50 leaseholder/tenant.

Priorities for GLERA
Top responses were around repairs and maintenance, to the Estate in general, to buildings and individual flats (which, as might be expected, is a higher concern for tenants). The concerns are rated below in order of their importance to all respondents, with separate scores for Tenants and Leaseholders broken out, too.

Top priorities were similar to previous surveys and meeting discussions, focusing on repairs and maintenance, redecoration and window replacement. Fire safety is a newer concern, especially for tenants.


Cleaning
Typically residents didn’t rate cleaning as one of their top issues. Tenants rated it as slightly more important than leaseholdersexcel Opinions on the cleaning were generally average, hovering around the middle of the 1 (very poor) to 5 (very good) scale.

State of repair
Typically people felt that the state of repairs and maintenance of the estate was poor, particularly across the estate as a whole. All residents said this was a major priority for them.


Estate Office and City of London staff
Typically residents felt that estate office staff were friendly and helpful, with lower scores for efficiency and speed.


Community Centre
The majority of residents didn’t want the estate office to move, with roughly similar views between tenants and leaseholders.


Demographics of respondents - for information
Amount of time on estate

Age groups of respondents

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