Replies to This Discussion

Permalink Reply by Steve Daszko on March 6, 2016 at 23:01

Great,be good to hear your feedback.

Rick said:

I have just renewed my contract with BT and will be switching over to superfast next week. I will report back on here how it is.

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Permalink Reply by Steve Daszko on March 10, 2016 at 13:03

Due you upgrade to the faster, more expensive package?

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Permalink Reply by Steve Daszko on March 10, 2016 at 17:19

That's the slightly cheaper package, but as you say, it's a lot faster than what we can currently get. Good luck!

Rick said:

I didn't know there were two packages but just checked and I am getting Infinity 1. That is all they offered me when I rang them but should still be a way lot faster then what I have now.

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Permalink Reply by Steve Daszko on March 10, 2016 at 22:54

Yes, I currently get around 15 mb download speed. Should be a big difference!

Rick said:

I think Infinity 2 is more for larger households where there are a number of people using various devices. For the majority of GLE I am sure Infinity 1 would be suitable. My current speed is about 15 mb/s and they have told me I should now be able to get 35-40 mb/s which is a vast improvement.

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Permalink Reply by Steve Daszko on March 13, 2016 at 13:09

Shame. I have a similar problem with BT when they reactivated my phone line. It was not working as they had given me a phone number/line that was in Shoreditch!

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Permalink Reply by Steve Smith on March 13, 2016 at 21:22

Hi Rick. I was due to switch to superfast on Friday too and had the same issue as you. Phone went off 9am and has still not come back on (we are switching from BT to Phone Co-op and have no promise of an engineer as yet - they don't answer call at the weekend...) Good luck and keep us posted!

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Permalink Reply by nathan on March 14, 2016 at 6:48

I have used BT in the past and will never use BT again, the worst company for service and customer service, BT seems to be made up of different and separate companies, telephone, broadband etc, none of which communicate with one another who pass the buck between each other. It seems like when things go well they go well, but when a problem arises then things get really really bad. Good luck with BT.

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Permalink Reply by Steve Daszko on March 20, 2016 at 17:33

Excellent.   I`ll maybe consider switching myself at some stage?
 
Rick said:

I have had superfast broadnow now for 5 days and my speed is now up to 35mb/s. Compared to the 15mb/s I was getting before, it is a vast improvement.

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Permalink Reply by Steve Smith on April 6, 2016 at 21:38

I am now up and running with superfast broadband too. Took them three visits but the engineers got there in the end! I'm getting about 75mb/s.

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Permalink Reply by Steve Daszko on April 6, 2016 at 23:09

Wow.......that's fast!!!


Steve Smith said:

I am now up and running with superfast broadband too. Took them three visits but the engineers got there in the end! I'm getting about 75mb/s.

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Permalink Reply by Thomas on April 25, 2016 at 16:01

I had Sky Broadband which at best gave me 10 mb/s. I called BT on 8 April. They were very professional, offered me Unlimited BT Infinity 1 for £10 a month. They sent the the new hub on 21st and the seamless changeover was on the 22nd. Currently getting around 42 mb/s. Couldn't be happier with their service

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Permalink Reply by Steve Daszko on April 25, 2016 at 17:17

That sounds like an excellent deal!

Thomas said:

I had Sky Broadband which at best gave me 10 mb/s. I called BT on 8 April. They were very professional, offered me Unlimited BT Infinity 1 for £10 a month. They sent the the new hub on 21st and the seamless changeover was on the 22nd. Currently getting around 42 mb/s. Couldn't be happier with their service

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