Festive tunes and carols in the Park at Fortune Street Park
December 11, 2024 from 5pm to 7:30pm
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Festive tunes and carols in the Park at Fortune Street Park
December 11, 2024 from 5pm to 7:30pm
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After Hours Emergencies.
I always thought there was supposed to be somebody on call 24 hours, in case of emergencies. For hours, there has been a terrible grinding noise coming from the Crescent/Hatfield House basement lift. Worrying that it might spark a fire in the electrical works, I tried to contact the after hours service, I presumed we were meant to have, only to find all the phones switched off. I sent an urgent text message, and received no response, so phoned the local Police. A very helpful person from the emergency control station called to say they had contacted the Corporation, who told them a lift engineer would attend. That was nearly 3 hours ago, and no one has arrived. I only hope all will be okay. I had thought we were paying part of our Service Charges for 24 hour emergency cover. Seems I was wrong. Hope we get a rebate!!!
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Replies to This Discussion
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Permalink Reply by Maria Elizabeth Prior on
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And, it must be difficult for some residents, including myself, to sleep through this racket!!!!!
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By today, the problem had still not been resolved, so I went to the Estate Office, and saw a different phone number displayed, which I called. Discovered that somebody had supposedly turned up but found 'no problem' with the lift! What!!!! A lift that is broken down, and making a terrible noise no problem??? Either somebody didn't come or they got the wrong lift! Am not sure how describing the lift in Crescent/Hatfield House that goes to the basement can be the wrong lift!!! Gave the details again, and, finally, at last, peace has been restored, and a working lift, after all this time!!!
What I don't understand is, why the emergency number we were meant to contact was not listed automatically when anyone dialled either the Estate Office, or the mobile for them? Not many people would be able to come out in the middle of the night, for example, just to go the Office to get a contact number for emergencies. What has happened to good resident services???
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