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Permalink Reply by Maria Elizabeth Prior on July 29, 2014 at 17:19

Hello Brian.  Unfortunately, due to a virus on my computer I am unable at the moment to read any attachments, so cannot see what your complaint is.  All I know is that it is illegal to discriminate against anyone's disability, as defined under the Equality Act 2010.  There is also a clause, known as 'reasonable adjustments', in the Act.  

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Permalink Reply by Andrew Brian Hickman on July 29, 2014 at 22:29

It was merely a copy of the complaint to the town clerk, as they are making no adjustments.

Unusually, I got a reply the next day.

Must be something to do with cc to Housing Ombudsman.

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Permalink Reply by Maria Elizabeth Prior on July 29, 2014 at 23:21

May I ask what adjustments are not being made?  But, if they are looking into it now that is good.  Yes, the Ombudsman can be helpful.  

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Permalink Reply by Andrew Brian Hickman on July 29, 2014 at 23:23

They refuse to supply electronic or larger print, '12 point is good enough, they are not obliged to supply more'.

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