Not again! No Duty Officer?? And, even when you can get one at the weekend, they never seem to be able to help. For example, when the whole Estate lost their TV signal on a Friday, after 5pm, I contacted MDTV and the Duty Officer, who said he could not help. When the MDTV repair man arrived there was no one to let him have access to Great Arthur House roof, so I told him he could possibly locate Ian in Bowater House. I believe he assisted.
Prior to that, some time ago, there was a real fire risk in the basement. I contacted the Duty Officer, who refused to help. I had to get the Police to get onto the relevant department to deal with it.
So, it seems that it often makes no difference to us residents whether there is a Duty Officer or not, for all the good they are!